Refund Policy | Terms of Service

 

REFUNDS OR RETURNS

No refunds or returns. ALL SEED SALES ARE FINAL SALE.

HOW WE HANDLE CLAIMS THAT SEEDS DID NOT GERMINATE

We will not send free seeds or offer a cash return on the basis of a claim of non-germination. Read more about germination here.

We offer a creative solution for germination issues that you can read about here.

WHAT IF I DON’T GET MY PACKAGE?

We will replace a lost shipment as long as the following conditions are met:

  • You must supply a valid address. We recommend checking your address before submitting your order. If the reason your package is lost is that you gave us a bad address we will not replace it.
  • We only guarantee trackable shipments. All the Canadian shipping options offered on our website are trackable. For other countries, be sure to check the shipping option you choose is trackable.
  • We only guarantee North American shipments. If you are ordering outside of North America you assume the risk of a lost shipment.

SHIPPING TIMES

Quoted shipping times are an estimate and not a guarantee. We typically deliver boxes to the the Canada Post office the next morning after we receive the order. In rare cases where there is a short backorder situation or we are busier than usual a delay in processing can happen. There is no compensation for a late order. We will notify customers of delays that we anticipate will last longer than 5 business days.

SERVICE / SUPPORT

We provide all service and support by email. We do not offer phone support. 

Abusive or threatening language will not be tolerated.