You can pay by email money transfer or credit card. Payment must be made prior to products shipping out.
WHERE WE DELIVER
Worldwide for Seeds. Only Canada for Clones. Please note that we reserve the right to refuse service for any reason, including suspected credit card fraud, or the legal status of seeds in the destination country. If we refuse service, you will not be charged.
HOW YOUR ORDER IS SECURELY PACKAGED
All orders are discreetly packaged with no indication of contents on outside of packaging.
To protect seeds from getting crushed, we use a hard shell box, or a thick envelope with metal tins inside to protect the seeds. Clones are shipped in a thick walled box, in a hard plastic protective shell with heat sealed black opaque outer liner. Clones are shipped with heat packs in the winter.
HOW YOUR ORDER IS SHIPPED
We ship your order via Canada Post. We use the signature not required option, unless otherwise requested. Tracking numbers are sent automatically to you by Canada Post. Please wait approx. 24 hours from submitting order to receive tracking number. Please check junk mail if you think you haven’t received the notice. If you are ordering from outside of Canada, your package will be transferred form Canada Post to your local postal system.
Please note tracking numbers are only available with the paid shipping options. The Free Shipping option is not trackable.
LIMITED LIABILITY ON SHIPPING
We do not accept responsibility for any late deliveries or problems that are the fault of the post delivery. If you choose the paid shipping with tracking and your order does not arrive we our policy is to replace your order at no charge*. If you choose the Free Shipping we will not replace the order.
*We reserve the right to refuse to replace your order. You assume responsibility of the shipping risk when ordering from us.
REFUNDS OR RETURNS
We do not accept refunds or returns.
HOW WE HANDLE CLAIMS THAT SEEDS DID NOT GERMINATE OR ARE FAULTY
We recommend researching how to germinate seeds properly because we will not send free seeds if you make a mistake.
We have no way of validating claims of seeds not germinating and therefore will not send free seeds on the basis of a claim of non-germination unless your claim can be validated by a Batch Test.
If you make a claim that seeds are faulty you can request a Batch Test. During a Batch Test, we will take a random Test Seed from the same batch (same harvest) as the seeds that are claimed to be faulty and soak the Test Seed in a test tube. If the Test Seed sprouts, we will not replace your seeds. If the Test Seed does not sprout, we will replace your seeds. If you request a Batch Test we send you a photo of the result 3 days after making a claim. Results of Batch Test are final.
HOW WE HANDLE CLAIMS OF CLONES ARRIVING DEAD
We will replace clones if they arrive dead, as long as you choose Priority Shipping and provide photographic evidence of your claim on the same day they are delivered.
HELP WITH / PROBLEMS WITH GROWING
We do not provide technical support for growing.
We will not replace products that are spoiled because of technical mistakes made during the growing process.
Quoted shipping times are an estimate and not a guarantee. We typically deliver boxes to the the Canada Post office the next morning after we receive the order. In rare cases where there is a short backorder situation or we are busier than usual, a delay in processing can happen. Clones may be delayed due to weather or if we think they will get trapped at the post office during a weekend or holiday. We will not refund shipping costs due to a lag in order processing.
We take your privacy seriously. Packages are shipped very discreetly with no indication of the contents. We do not share your email or contact details. We will not send you email unless it concerns an active order or you have added yourself to our mailing list.
SERVICE / SUPPORT
We provide all service and support by email. We do not offer phone support.