At drseeds.net, we are dedicated to providing premium-quality seeds to our customers. Due to the nature of our products and industry-specific considerations, we maintain the following return policy to ensure clarity and fairness for all our customers.
Final Sale Policy
- All Seed Sales Are Final: Sales of seeds are final and cannot be returned or refunded. This policy is in place to preserve the integrity of our products and ensure compliance with industry standards.
Damaged or Defective Products
If an item arrives damaged or defective, please contact us within 3 days of delivery with photographs and a description of the issue.
Eligible cases will be resolved with:
- A replacement of the same item, if available.
- A full refund if a replacement is not possible.
Note: Damage caused after delivery, including improper storage or handling, is not covered.
Non-Returnable Items
We do not accept returns for the following:
- Seeds that have been opened or tampered with.
- Products that have been improperly stored or handled after delivery.
- Custom or special-order items.
- Items missing original packaging or documentation.
- Issues with seed germination or other growth issues.
Germination Policy
We do not provide any refunds or exchanges for germination issues. Many factors beyond our control, including environmental conditions and grower practices, influence the germination of seeds. We recommend following all provided guidelines and ensuring optimal growing conditions for best results.
Customer Responsibilities
Customers are responsible for reviewing all product details and specifications before making a purchase. If you have questions, please contact us prior to placing your order.
In the rare case of an authorized return, the customer is responsible for return shipping costs unless the item is damaged or defective upon delivery.
Disclaimer
Due to the sensitive nature of seeds and the importance of maintaining their quality, we cannot accept returns or exchanges once they have been shipped. We stand by the quality and authenticity of all our products and encourage customers to make informed purchasing decisions.
By maintaining this policy, Dr. Seeds ensures the integrity of our products and protects both our customers and our business from the challenges posed by handling and storage considerations.